SupraPlay Privacy Policy

At SupraPlay, we respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This privacy policy explains how we collect, use, store and share your information when you visit supraplay.com, register an account, or use our SupraPlay casino app. By using our services, you agree to the practices described below.

Who We Are

Our SupraPlay platform is operated by Hollycorn N.V., a company registered in Curacao under registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. We operate under a Costa Rica license and have provided our services since 2020. When you play at SupraPlay, whether through our desktop browser, mobile browser, or our progressive web app, we act as the data controller responsible for your personal information.

Information We Collect

We collect several categories of information to provide you with a secure and personalised SupraPlay casino experience. Our registration process, gameplay activity, and payment transactions all generate data that we process in accordance with this policy.

• We gather identification details such as your name, date of birth, address and contact information when you create an account
• We collect financial information, including deposit and withdrawal history, when you use Visa, Mastercard, bank transfer or cryptocurrency payment methods
• We track your gaming activity, including games played, bets placed, and Supra Points earned, to improve our services and manage our loyalty program
• We record technical data such as your IP address, device type, browser and operating system when you access SupraPlay login pages or our SupraPlay casino app
• We retain communications you send us through live chat, e-mail, or [email protected]
• We process verification documents, including ID, payment system documents, utility bills, selfies with ID, and live video calls where required for KYC purposes

How We Use Your Information

Here at SupraPlay, we use your personal data to operate our services, manage your account, and comply with legal obligations. Our Supra Points and VIP program relies on accurate tracking of your gaming activity to calculate rewards, including free spins, cashback, and level-up bonuses.

• We use your data to process deposits and withdrawals securely and efficiently
• We verify your identity to prevent fraud and comply with anti-money laundering regulations
• We send you promotional offers, such as information about our welcome bonus, Friday Reload, or Monday Free Spins, where you have consented to receive marketing communications
• We analyse gameplay patterns to detect unusual activity and protect against problem gambling
• We use your contact details to respond to support requests and resolve disputes
• We may contact you by phone call or live video call if additional verification is required

Legal Basis for Processing

We process your personal data based on several legal grounds. Our SupraPlay team relies on contractual necessity when managing your account and processing transactions. Our VoltEnt and other legitimate interests include fraud prevention, securing our platform, and improving our game offering from providers such as Evolution, NetEnt, and Play'n GO equivalents within our 132-provider library. Where required, we rely on your consent, particularly for marketing communications, and we also process data to comply with legal and regulatory obligations under our Costa Rica license.

Sharing Your Information

We do not sell your personal data to third parties. However, our Supra Play casino operations require sharing certain information with trusted partners to function properly.

• We share payment data with processors handling Visa, Mastercard, bank transfer, and cryptocurrency transactions
• We share data with game providers and live dealer studios, including Evolution, Ezugi, Vivo Gaming, and others listed in our game catalogue, to facilitate gameplay
• We disclose information to regulatory authorities and law enforcement where legally required
• We may share data with verification and anti-fraud service providers
• We use third-party analytics and hosting providers to maintain our website and SupraPlay casino app infrastructure

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience at supraplay.com. Our cookies help us remember your login preferences, understand how you interact with our games, and deliver relevant promotions such as supraplay no deposit bonus offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory, accounting, and dispute resolution requirements. Our dormant account policies mean that after 12 months of inactivity, a monthly fee may apply, but your data remains protected throughout this period. We retain KYC documentation for the period required by applicable anti-money laundering regulations.

Data Security

Our SupraPlay security measures include encryption, secure servers, and restricted access controls to protect your personal and financial information. We continuously monitor our systems for vulnerabilities and unauthorized access attempts. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use strong passwords and safeguard your own login credentials.

Restricted Territories and Data Processing

We do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Russia, Turkey, and the United States, among other restricted countries. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and will process any related data solely for compliance and investigation purposes. We remind you that using a VPN to bypass these restrictions is prohibited and may result in confiscation of winnings.

Your Rights

You have several rights regarding your personal data when you play with us. Our SupraPlay support team is available 24/7 via live chat and e-mail to assist you in exercising these rights.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing
• You may withdraw consent at any time where processing is based on consent
• You may lodge a complaint with a relevant data protection authority

Children's Privacy

Our services are intended only for individuals of legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will close it immediately and delete the associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of SupraPlay after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, our support team is ready to help. You can reach us at [email protected] or through our 24/7 live chat available on supraplay.com and within our SupraPlay casino app. We aim to respond to all privacy-related inquiries promptly and transparently.