SupraPlay Terms and Conditions

Welcome to SupraPlay Casino. These Terms and Conditions govern your use of our website, supraplay.com, and all services we provide. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms. SupraPlay Casino is operated by Hollycorn N.V., a company registered in Curacao under registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. We operate under a Costa Rica license and have been serving players since 2020.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We target players from Germany, Austria, Switzerland, France, Italy, Spain, Portugal, United Kingdom, Ireland and Greece, and we provide our platform in English. We do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Russia, Turkey or the United States. Players from Canada may not access NYX (NextGen) games, and deposit bonuses are not available to players from Croatia, Serbia or Finland. You agree to create only one account with us; duplicate accounts may be closed and any associated funds forfeited.

When you register at SupraPlay, we require accurate and complete personal information. You are responsible for keeping your login credentials confidential and for all activity occurring under your account.

Verification and KYC

We reserve the right to request identification documents, payment system documents and utility bills, provided in Latin or Cyrillic script, at any stage of your relationship with us. We may also require a selfie with your ID, a selfie with your ID alongside a specific sign, a phone call, or a live video call. If we cannot reach you within two weeks of our request, we will lock your account. These measures allow our casino to prevent fraud and comply with anti-money laundering regulations.

Deposits and Withdrawals

We accept Visa, Mastercard, bank transfer and cryptocurrencies. All deposits are processed instantly and free of charge, and we do not accept third-party payments. The minimum deposit is USD 10, EUR 20 or GBP 20, while Visa and Mastercard deposits range from EUR 20 to 4,000, and bank transfers range from EUR 20 to 5,000. To claim any deposit bonus, you must deposit at least EUR/GBP 20.

Withdrawals via Visa and Mastercard typically take 1-3 banking days and are fee-free, while cryptocurrency withdrawals are processed instantly. We aim to process all payments within 12 hours, though some payment options may take up to 3 days. Card withdrawals are capped at your deposited amount, with any excess paid via an alternative method. We do not support Visa payouts in the United States, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia or Singapore. Mastercard payouts are available in a defined list of European and select territories, including Austria, Germany, France, Italy, Spain and the United Kingdom.

Our withdrawal limits are USD/EUR/GBP 4,000 per day, 16,000 per week and 50,000 per month, though higher VIP statuses may qualify for exceptions. We always pay progressive jackpot wins in full. Intermediary bank fees of up to EUR/GBP 16 may apply to bank transfers, and we charge a dormant account fee of EUR/GBP 10 per month after 12 months of inactivity. Each deposit must be wagered three times before you can request a withdrawal.

Bonuses and Promotions

At SupraPlay, we offer a generous welcome package spread across your first four deposits, worth up to EUR/GBP 2,000 plus 310 free spins. Our first deposit bonus matches 100% up to EUR/GBP 250 plus 200 free spins using code LAGOON; the second offers 50% up to EUR/GBP 500 plus 50 free spins with code DRIFT; the third grants 25% up to EUR/GBP 500 plus 30 free spins with code SUNNY; and the fourth provides 25% up to EUR/GBP 750 plus 30 free spins with code PALM. Free spins from your first deposit are credited as 20 per day over 10 days, and each subsequent batch requires wagering the deposit once.

Wagering requirements on bonuses and free spin winnings are set at 40x, with a maximum bet of EUR/GBP 5 while any bonus remains active. Slots contribute 100% toward wagering, while baccarat, blackjack, Hi-Lo, video poker, roulette, poker and crash games contribute only 5%. We also run a High Roller Bonus, Friday Reload, Monday Free Spins, Prize Drops, a Wheel of Fortune, Missions, and tournaments such as the BGaming Drops Frenzy. The maximum win from a no-deposit bonus or free spins is capped at EUR/GBP 50, a limit that survives wagering completion. For cashback, comp point, tournament, deposit, personal VIP and weekly bonuses, excluding the welcome package, the maximum win is EUR/GBP 10,000, with reviews of excess winnings taking up to 14 business days.

We reserve the right to amend, withdraw or cancel any promotion at our discretion, and we may void winnings obtained through bonus abuse or breach of these terms.

Loyalty and VIP Program

Our Supra Points loyalty scheme rewards you with 1 SP for every EUR/GBP 10 wagered on slots; table games and live dealer games do not count toward points. You can exchange SP for cash at a rate of 300 SP per EUR/GBP 1 without losing your VIP status. You are automatically enrolled in our VIP Program upon your first deposit, progressing through levels from Level 0 up to Level 30, which rewards our most loyal player with a Ferrari 812 Superfast delivered within 30 business days. All level-up free spins and cash prizes carry a 3x wagering requirement and are credited instantly upon reaching a new level.

Fair Play and Game Rules

Our casino offers over 5,000 games from 132 providers, including slots, jackpot titles, live casino, blackjack, roulette, baccarat, poker, craps, sic bo and more. We use certified random number generators and work only with licensed game providers to ensure fairness. We are not responsible for interruptions caused by third-party software providers, though we will make reasonable efforts to resolve technical issues promptly.

Responsible Use and Restrictions

Using a VPN to bypass a provider's geographic block is strictly prohibited and may result in confiscation of winnings. You agree not to engage in collusion, chip dumping, or any fraudulent activity while using our services. We reserve the right to suspend or terminate accounts found in breach of these conditions, and to withhold funds obtained through prohibited means.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our platform, including losses resulting from technical faults, third-party service failures, or unauthorized account access.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our support team is available 24/7 via live chat or by email at [email protected]. We also provide an FAQ section and a dedicated complaints page to help resolve any issues you may encounter while playing with us.